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Software Maintenance and Support Services

At Hidden Brains, we offer seamless software support & maintenance services that are meticulously designed to fit the unique needs of your business. Our seasoned support team address technical issues, perform regular updates and keep check to ensure the apps are secure and up-to-date. With our support, you can experience improved efficiency, minimized downtime, and enhanced security.
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Software Support & Maintenance Services
The Fastest-growing Company
The Fastest-growing CompanyDeloitte Technology Fast 50
GESIA - Empowering the IT Industry of Gujarat
Best Software Development CompanyGESIA - Empowering the IT Industry of Gujarat
ROCEYE ERP Award
KCCI Business Excellence AwardsROCKEYE -
Innovative ERP of the Year
datumsAI Award
KCCI Business Excellence AwardsdatumsAI -
Emerging AI Product of the Year
CES Innovation Awards
CES Innovation AwardsSmart Home Category
Bizz Award
Bizz AwardBusiness Excellence Award
The Economic Times
The Economic TimesFuture Ready Organization
The Fastest-growing Company
The Fastest-growing CompanyDeloitte Technology Fast 50
GESIA - Empowering the IT Industry of Gujarat
Best Software Development CompanyGESIA - Empowering the IT Industry of Gujarat
DHL
STC
Caterpillar
Simah
OMV

Result-Oriented Software Maintenance & Support Services

Keep your software running efficiently and accurately to maximize potential and functionality with our software app maintenance and support services. At Hidden Brains, we know the nuts and bolts of software and with diligent planning and proactive approach we ensure seamless maintenance and organized software support services.
Application Maintenance

Application Maintenance

Get comprehensive application support and maintenance to keep up with critical software systems. Hidden Brains partnership ensures that all technical issues are solved and the user experience is improved. From regular updates to security patches, bug fixes, and performance improvements we undertake bottlenecks diligently and ensure flawless web and mobile app maintenance services.
Software Upgrades

Software Upgrades

To stay immune to the technological pace, businesses are poised to upgrade software and multifold opportunities and capabilities. Hidden Brains extensive team undertakes assessing your current system to planning and executing upgrades. With expertise, knowledge, and skills our software maintenance and support services, mitigate risks, improve efficiency, and ensure a smooth transition for long-term success.
Legacy System Support

Legacy System Support

Revive and revamp your old custom software with modernized technology and convert your existing legacy to keep pace with rapid advancements. Our Hidden Brains expertise would modernize your legacy software to be functional, secure, and scalable for the company's future. Our software maintenance services closely assess the current state, define goals, and meticulously chart the path to modernization.
Software Re-engineering

Software
Re-engineering

Reign with supreme software, revive its efficiency, and functionality, and revolutionize through software re-engineering. At Hidden Brains we help you improve an existing and modernize your systems to meet current and future needs. Our extensive expertise and experience underscore challenges and bottlenecks while helping streamline the codebase, eliminate technical debt, and reduce ongoing maintenance.
Cloud Integration

Cloud Integration
& Support

In the era of agility and automation, IT leaders thrive on cloud integration and support that seamlessly helps in building competitive advantage for companies. We offer comprehensive cloud integration services and support for enterprises to cruise through acceleration and better connectivity. With deep expertise in cloud integration, from APIs to iPaas, we elevate your business with seamless cloud services.
Software-Auditing

Software
Auditing

Get a comprehensive health check-up of your system, processes, and other functionalities to validate the quality and effectiveness of software products internally and externally. With profound knowledge and skilled professionals, your software's precise and accurate audit is in capable hands. Our strategic approach undertakes technological audits, security audits, and compliance to skyrocket your efficiency.
Preventive-Application-icon

Preventive Application
Support and Maintenance

Predicting issues in the early stages, we map out software maintenance services to prevent unplanned downtime and reduce the risk of software downgrading. We undertake inspections and audits at frequent intervals to ensure your software sustains in a dynamic environment. Our tried and tested methods to modernize software so it remains functional and scalable for the future.
Corrective-Application

Corrective Application
Support and Maintenance

Software is prone to bugs, data leakage, system errors, and more. Addressing errors and faults in the early stages helps revive software functionalities and maintain its integrity. With our experts, you can ensure constant support and easily correct any errors. We can customize, reengineer, and boost your software to address any issues, ensuring optimal functionality.
Adaptive-Software-Maintenance-icon

Adaptive Application
Support and Maintenance

When the environment of your software changes, like a product running on a new platform or new operating system, you need a coping approach of Adaptive software maintenance that's beyond errors or bug fixing. At Hidden Brains our intricate approach of meticulously analyzing, planning, and implementation ensures the software addresses and survives with changes.

Support and Maintenance Services for Your Business

We understand support and maintenance is not a one-size-fits-all playbook. Every client's journey and software needs are unique. That's why we provide clients with a spectrum of software maintenance services to choose from.
Level 1 Services: Basic Maintenance and Support
  • 24/7 Helpdesk24/7 Helpdesk

    With immediate access to our support team we can help you for basic troubleshooting and logging issues.

  • Software UpdatesSoftware Updates

    We manage your software updates, patches, and upgrades to ensure your systems function uninterruptedly.

  • Initial Issue ResolutionInitial Issue Resolution

    Identifying bugs, threats, and errors in the early stages, we quickly and proactively solve issues to minimize downtime & maximize productivity.

Level 2 Services: Advanced Maintenance and Support
  • Native AppProactive Monitoring

    We help in 24/7 monitoring of your IT environment to identify and address potential issues before they disrupt your operations.

  • Mobile App DevelopmentIn-Depth Troubleshooting

    Our software maintenance services experts diagnose operations and anomalies while applying strategic resolution approaches. 

  • Wearable Application Data Backup and Recovery

    We provide virtual data center backup or cloud-based recovery services to optimally manage the health of your assets.

  • Cross-platform App DevelopmentCompliance Monitoring

    Our continuous monitoring and compliance checks ensure data security and regulatory compliance.

Level 3 Services: Expert Maintenance and Support
  • Custom SolutionsCustom Solutions

    Based on the requirements we create solutions, patches, or workarounds to address unique and complex problems.

  • Source Code AccessSource Code Access

    With risk-free code audits, we address bugs, updates, and potential threats and amend to avoid further technical hindrances.

  • Bug Identification and FixesBug Identification and Fixes

    Conduct a forensic investigation to magnify critical vulnerabilities, bugs, and threats to further improve security posture of assets.

  • Integration and CustomizationIntegration and Customization

    We assist with software integration and customization to meet specific client requirements.

Level 4 Support: Vendor Development Team
  • Expert Software ConsultationExpert Software Consultation

    Benefit from consultations with our development experts for in-depth software analysis and strategy planning.

  • Source Code AccessSource Code Access

    Gain access to your software's source code, allowing for extensive customization, fine-tuning, and optimization.

  • Custom SolutionsCustom Solutions

    Our Vendor Development Team can create tailored, custom solutions to address your specific software needs.

  • Mission-Critical Issue ResolutionMission-Critical Issue Resolution

    Rely on swift and expert assistance for resolving complex and mission-critical software issues.

Software Maintenance and Support with a Flexible Engagement Model

At Hidden Brains, we provide flexible and client-centric engagement models for our Maintenance and Support Services. Our goal ensures that your organization receives support which aligns perfectly with your unique requirements, goals, and budget.

Hire a dedicated expert team of software engineers, quality analysts, project managers and other professionals to collaboratively deliver top-notch results and technological solutions. Our software maintenance services dedicated team offer proactive troubleshooting to swiftly identify issues and resolve it earliest possible, ensuring minimal downtime and uninterrupted operations.

  • Exclusive Expertise
    With a commitment to implement your project we facilitate you completely and revamp your processes and systems.
  • Efficient Issue Resolution
    As we get familiar with your systems faster, our teams react promptly ensuring desired efficiency and reduced downtime.
  • Personalized Service
    Through custom based services we help you meet your needs exclusively and stay competitive in your market.
  • Long-Term Partnership
    Through custom based services we help you meet your needs exclusively and stay competitive in your market.

For powerful and strategic solutions, scale team and operations on-demand without any fixed adhering contracts. With the right strategy and agile methodologies, go proactive with Enterprise Software Maintenance Services. From troubleshooting and maintenance to proactive monitoring pay as you go and get 24X 7 remote support without any hassle.

  • No Ongoing Commitments
    Using our on-demand support you are free from the burden of long term commitments. In fact it is pretty much aligned with your needs and you can use it whenever required.
  • Cost-Efficiency
    From the name itself you can assess that it's related to costs. Here you can optimize your budget as you will pay only when needed.
  • Rapid Issue Resolution
    Issues can arise anytime. Considering this we focus on Rapid Issue Resolution where our resources ensure seamless functioning of your systems.
  • Flexible Access
    Issues can arise anytime. Considering this we focus on Rapid Issue Resolution where our resources ensure seamless functioning of your systems.

Collaborate with us to scale the performance and longevity of your software systems. Avail our System Assessment and Optimization service for a comprehensive evaluation of your existing software infrastructure. We do this thoroughly by examining code quality, system architecture, and performance metrics. Based on this assessment, we develop a customized software modernization strategy to empower you with the best experience.

  • Comprehensive Evaluation
    With us you can experience a thorough examination of your software which enables you for better optimization and improvement.
  • Customized Modernization Strategy
    We craft a tailored strategy to address the specific needs of your software systems, enhancing performance and security.
  • Code Refactoring
    When necessary, we refactor your codebase to improve maintainability, readability, and efficiency.
  • Technology Updates
    When necessary, we refactor your codebase to improve maintainability, readability, and efficiency.
Dedicated Team
  • Exclusive Expertise
    With a commitment to implement your project we facilitate you completely and revamp your processes and systems.
  • Efficient Issue Resolution
    As we get familiar with your systems faster, our teams react promptly ensuring desired efficiency and reduced downtime.
  • Personalized Service
    Through custom based services we help you meet your needs exclusively and stay competitive in your market.
  • Long-Term Partnership
    Through custom based services we help you meet your needs exclusively and stay competitive in your market.